Help Desk Technician – Tier 1


We’re seeking a motivated individual to help grow our professional IT support team in our Malvern, PA office. As a Help Desk Technician, you will be responding to employee service requests via a phone/ticketing system. The selected candidate will provide technical support for the main corporate office, as well as remote support for our company’s branch offices. The ideal candidate will be comfortable working on multiple IT support issues simultaneously.

We offer a supportive environment with growth opportunities. Competitive base salary plus full benefits provided. Join our company and enjoy working with our friendly I.T. team in our values-driven company.

Duties and Responsibilities

  • Diagnose and resolve any incidents regarding software or hardware, for both Windows and Mac OS based PCs.
  • Assist all company employees with any desktop or connectivity related incidents when called upon.
  • Take ownership of issues that are reported by implementing temporary or permanent resolutions, and thereby restore service as soon as possible.
  • Accurately record, document, and update all IT requests through the IT Support ticketing system.
  • Set up new company employees with the correct access requirements. Configure IT equipment accordingly.
  • Assist and resolve any incidents for copiers, printers, or scanners.
  • Maintain a high level of service, ensuring all employees are treated efficiently and in the correct manner.
  • Utilize strong verbal communication skills to effectively communicate with both technical and non-technical employees at all levels of the company.
  • Perform other essential duties which includes lifting and carrying equipment frequently, such as printers and computers. Lift and carry up to 50 pounds on a regular basis, as well as bend, stoop, climb ladders and perform other related physical duties.


  • PC Hardware and Software Troubleshooting Skills
  • Windows Operating Systems (XP, 7, 10)
  • Mac OS experience is a plus
  • TCP/IP Connection Troubleshooting
  • Active Directory; and Account Management Within Active Directory
  • Printer/Scanner Troubleshooting Experience
  • Office 365 Management and Microsoft Office Suite
  • Experience with Configuring, and Imaging PCs
  • Remote Desktop Software Experience
  • Excellent Verbal Communication Skills & Customer Service Oriented